Age & Child Safety
This page describes who can use HeyPlay and what each age range can do. It is about conduct and access, not data — for what data we process, see the Privacy Policy.
1How we determine age
The app asks Apple for the age range associated with the Apple Account in use. It receives a range — not a date of birth. We never ask for, receive, or store a birthday.
On devices that cannot provide a range, or where the person chooses not to share one, the app runs with voice features switched off.
2What each age range can do
| Age range | Access | Voice features |
|---|---|---|
| Under 13 | Not permitted | — |
| Age not shared / unavailable | Full app, on-device companion | Off |
| 13–15 | Full app, on-device companion, all worlds | Off |
| 16–17 | Full app, on-device companion, all worlds | Off |
| 18+ | Full app | On |
13–15 and 16–17 have the same access in this version. Apple answers against three gates — 13, 16 and 18 — and we keep all three answers on your device, because some countries set their rules at 16; today only the 13 and 18 lines change what you can do. Voice features send audio to a third-party speech service. We do not do that for anyone under 18. The age band is resolved on your device by Apple's Declared Age Range API, and the app will not open a cloud voice session below that line.
3If the age is wrong
The age comes from the Apple Account, and is corrected there — in Settings, by the Family Sharing organiser for a child account.
The app re-checks the range when it is reopened, and there is a "Check my age range" control in the app's Settings. The app asks once, and asks again only when you tap to ask — there is no repeated prompting.
4What the companion does, and does not, do
- It always identifies itself as AI — at first use and periodically after.
- It declines conversations about topics that are not appropriate for younger users.
- If someone appears to be in distress, it stops and shows local crisis support instead of replying.
- It reminds people to take breaks during long sessions.
5What we do not do
- No advertising, no ad tracking, no ad profiling.
- No user-to-user messaging, no social feed, no public profiles.
- No user-uploaded content.
- Conversations are not stored on our servers.
6For parents and guardians
HeyPlay is a music-driven app with an AI companion and worlds to explore. The companion is software — it talks with your child, always says it is AI, declines topics that are not suitable for younger users, and steps back to crisis resources if a conversation turns serious. Younger age ranges use the on-device companion only; live voice is limited to 18 and over.
The parental controls that apply are Apple's own — Ask to Buy (approve purchases) and Screen Time (limit use). Apple explains how to set these up in its Ask to Buy and Screen Time guides.
To reach a person with a question or concern: customer@heyplayinteractive.com.